How to Clear the Microsoft Teams Cache

Published by

Shaun Wilkinson

April 28, 2021

We’ve all been in a situation where suddenly you can’t chat to people, or you can’t access files anymore since trying to load anything just leads to a blank page and numerous other Teams bugs. Often the first step in troubleshooting any issue with Teams should be to clear the Teams cache, this will force Teams to redownload any cached files and solve a myriad of issues.

Clear Teams Cache on Windows

Fully quit Microsoft Teams and ensure it’s not still running in the toolbar at the bottom right of Windows.
Navigate to %appdata%/Microsoft/Teams in a File Window.
Select everything in the folder.
Delete everything.
Open Teams and wait for it to download required files.

Clear Teams Cache on Mac

Quit out of Teams completely.
Navigate to ~/Library/Application Support/Microsoft.
Right-click the Teams folder then select Move to Trash.
Navigate to Keychain Access.
Search for ‘Microsoft Teams’ and delete the entry.
Open Teams and wait for it to download required files.

12 responses to “How to Clear the Microsoft Teams Cache”

Seppo

October 15, 2021

C:\Users\your username\AppData\Roaming\Microsoft\Teams \Cache

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1. Anonymous
  
  March 24, 2022
  
  gosh.. was scared to delete everything including all the folders
  
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  1. shaun.wilkinson
    
    March 25, 2022
    
    It’s always worth being cautious of doing this kind of thing. Assuming you’re in the right folder this is a perfectly safe operation, however, if you’re unsure then I’d suggest contacting your IT department if that’s an option.
    
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Del Boy

September 17, 2021

What happens if i clear all the caches – do i lose all my chat history and groups as this is very important to retain

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1. shaun.wilkinson
  
  September 17, 2021
  
  Hey Del Boy, you’re safe this just removes cached files similar to clearing a browser cache. All chat history and groups etc are redownloaded upon first sign-in
  
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  1. Roof
    
    November 28, 2021
    
    Hello Shaun, what if I want to reset my Teams completely,ready to loose all the chats and activities. Any guidline for that?
    
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  2. shaun.wilkinson
    
    November 29, 2021
    
    Hello Roof, I can’t honestly say it’s something I’ve ever tried to do. The Microsoft guidance on this may be of some use to you however – https://support.microsoft.com/en-us/office/export-or-delete-your-teams-data-1ed6ac68-5fb4-41be-9861-1a4127fecf68
    
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Frustrated user

August 19, 2021

This has saved my life. Well, not my life but certainly from wanting to throw away my computer in frustration. Many, many thanks

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1. shaun.wilkinson
  
  August 19, 2021
  
  Haha no problem at all, I’m glad I could help. Don’t hesitate to post a comment if there’s anything you would like me to do a write up on
  
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  1. Nixie
    
    August 28, 2021
    
    please tell me where to find library?
    
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2. nixie
  
  August 28, 2021
  
  wait what do they mean by “library”where do i find that?
  
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  1. KJ
    
    October 14, 2021
    
    Here’s how to access the Library folder in macOS:
    Switch to the Finder.
    Press and hold down the Option key on the keyboard.
    From the Go menu, select Library, as shown below. The Library folder will open.
    
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