How to Clear the Microsoft Teams Cache

We’ve all been in a situation where suddenly you can’t chat to people, or you can’t access files anymore since trying to load anything just leads to a blank page and numerous other Teams bugs. Often the first step in troubleshooting any issue with Teams should be to clear the Teams cache, this will force Teams to redownload any cached files and solve a myriad of issues.


Clear Teams Cache on Windows

  1. Fully quit Microsoft Teams and ensure it’s not still running in the toolbar at the bottom right of Windows.
  2. Navigate to %appdata%/Microsoft/Teams in a File Window.
  3. Select everything in the folder.
  4. Delete everything.
  5. Open Teams and wait for it to download required files.

Clear Teams Cache on Mac

  1. Quit out of Teams completely.
  2. Navigate to ~/Library/Application Support/Microsoft.
  3. Right-click the Teams folder then select Move to Trash.
  4. Navigate to Keychain Access.
  5. Search for ‘Microsoft Teams’ and delete the entry.
  6. Open Teams and wait for it to download required files.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.