We started to receive this error on the Microsoft “Emissions Impact Dashboard” recently.

Although the error message was clear enough I wasn’t sure how I could provide MFA to Power BI and the majority of the guidance online states to remove MFA as a requirement which is almost always a poor option in my experience.

The error we were receiving was as follows via an email notification –

Emissions Impact Dashboard has failed to refresh.
Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

{“error”:{“code”:”DMTS_OAuthTokenRefreshFailedError”,”pbi.error”:{“code”:”DMTS_OAuthTokenRefreshFailedError”,”parameters”:{“ConnectionDetails”:”{\”kind\”:\”Web\”,\”path\”:\”https://gw.us-il301.gateway.prod.island.powerapps.com/customerenrollmentservice/emissiondata\”}”,”CredentialType”:”OAuth2″,”DatasourceType”:”Web”},”details”:[{“code”:”DM_ErrorDetailNameCode_UnderlyingErrorMessage”,”detail”:{“type”:1,”value”:”AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access ‘https://gw.us-il301.gateway.prod.island.powerapps.com’.\r\nTrace ID: 960ac688-57b2-4f0e-a957-4b49359b1b00\r\nCorrelation ID: 90deac3e-b6b2-415c-b972-143bdfe24b09\r\nTimestamp: 2023-05-24 23:15:03Z”}},{“code”:”DM_ErrorDetailNameCode_UnderlyingErrorMessage”,”detail”:{“type”:1,”value”:”AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access ‘https://gw.us-il301.gateway.prod.island.powerapps.com’.\r\nTrace ID: 960ac688-57b2-4f0e-a957-4b49359b1b00\r\nCorrelation ID: 90deac3e-b6b2-415c-b972-143bdfe24b09\r\nTimestamp: 2023-05-24 23:15:03Z”}},{“code”:”DM_ErrorDetailNameCode_UnderlyingHResult”,”detail”:{“type”:1,”value”:”-2146233088″}}],”exceptionCulprit”:1}}} Table: TenantUsage.

Read more: How to Fix Power BI “Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access”

The Solution

The solution in this case is to manually refresh the credentials used in the Data Source of the App. This can be done by following the steps below –

1. Navigate to the affected Power BI Dashboard.
2. Select the ellipses (…) in the menu at the top, then select View dataset.
3. Click File then Settings.
4. Expand the Data source credentials section.
5. Click Edit credentials and then select Sign in.
6. You’ll be asked to provide any required credentials again or be able to select a new user here.
7. Refresh the data source and it should now populate as expected.