How to Fix “Sign in Required” Cached Credentials Expired in Office

Published by

Shaun Wilkinson

August 20, 2021

This will be a short article explaining how to fix the “SIGN IN REQUIRED We can’t upload or download your changes because your cached credentials have expired” error, which can be generated by any Office applications including Word, Excel, PowerPoint etc when attempting to download, view or update files located in shared areas such as SharePoint or OneDrive.

Example showing the error presented in PowerPoint

The Solution

Follow the steps below to remove the cached credentials –

Close all office programs.
Open the Windows Start menu.
Search “Credential Manager” and select the result.
Click Windows Credentials.
Under Generic Credentials, remove all the log-in credentials.
Restart your computer.
Launch the office application again and sign in if required.

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11 responses to “How to Fix “Sign in Required” Cached Credentials Expired in Office”

debaumer

November 26, 2022

Also did not work for me. I’ve been trying to fix this for hours and it DOESN’T WORK!!!

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David

November 2, 2022

This did not work for me. My problem ended up being with Teams. I delete the Teams cache
https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

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Larraine

June 18, 2022

Have no idea what this means . . . Under Generic Credentials, remove all the log-in credentials.

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Bron Briant

February 15, 2022

This did not work for me. Don’t know where to go with this now.

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1. Anonymous
  
  February 16, 2022
  
  Neither for me … don’t know what to do!? … May be should buy a Mac!!!
  
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  1. J Carlos Candido Ferreira
    
    March 12, 2022
    
    kkk. If you are lost in Windows. On Mac, it will look like a blind man in the middle of a firefight. Hahaha
    
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JAMES

January 28, 2022

This did not solve the problem for me.

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1. J Carlos Candido Ferreira
  
  March 12, 2022
  
  If you are lost in Windows. On Mac, it will look like a blind man in the middle of a firefight. Hahaha
  
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Terry

December 29, 2021

Or copy-paste the text from the open document and paste the data onto a notepad app or similar…then follow the above instructions to avoid losing your data.

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Anonymous

November 23, 2021

This solution does not work. How am I supposed to save my 10 pages I have typed up on Word by closing out all office programs?

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1. shaun.wilkinson
  
  November 23, 2021
  
  You could potentially save locally then overwrite the remote files once the problem is resolved. Otherwise it is what it is
  
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